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How to disable Fastweb

How to disable fixed Fastweb

You are interested in understanding how to disable fixed Fastweb? Then go ahead and read. Find all the explanations you need right below. As I told you at the beginning of the tutorial, it will be my pleasure to show you how to proceed in case of complete termination of the line, of withdrawal within the first 14 days of activation and if you wish to switch to another operator.


How to deactivate Fastweb online


To begin with, let's find out how disable Fastweb in case of complete termination of the line. In this circumstance, I inform you that you can do everything comfortably online, by submitting your request through theFastweb customer area at least 30 days' notice.

To do this, therefore, visit the appropriate section of the Fastweb online customer area and log in to your account, enter the credentials with which you are registered in the appropriate fields. If you don't remember your login details, you can retrieve them by clicking on the link I don't remember my credentials and then following the appropriate procedure.

Once logged in, fill in the module displayed, entering the data requested, and follow the instructions provided to forward it to Fastweb.

As an alternative to what I have just indicated, you can request the complete termination of your user account also by sending a written notice of cancellation via PEC a fwgestionedisattivazioni@pec.fastweb.com, or by means of recommended return, at the following address, taking care, in both cases, to attach a photocopy of yours identity card.

FASTWEB SpA - P.O. Box 126 - 20092 Cinisello Balsamo (MI)


You can request termination of your line too phone, by contacting Fastweb customer service at 192 193 and explaining to the operator with whom you will then find yourself talking about your needs.


Regardless of the system adopted, consider that it can take up to one maximum of 30 days so that your request is accepted. In the meantime, you will be able to continue using the service and, of course, you will also have to continue to pay the subscription fee.

Once the line is deactivated, you will be required to bear the costs of deactivation and you will have to return the equipment receipts on loan for use possibly in your possession. If you don't, you may face penalties.

How to deactivate Fastweb without penalty

If you have signed your contract with Fastweb for less than 14 days and outside the company's business premises (i.e. by phone or online), I inform you that you can proceed with the deactivation without paying penalties, making use of the right to reconsider.

To do this, just send a request in writing to Fastweb, using the appropriate module which you can obtain by visiting this page of the operator's website, by clicking on the link Fixed offer rethinking form (early withdrawal form) and downloading it by clicking on the icon arrow or on that of floppy disk.

Once the download is complete, print the form, fill it in carefully in all its parts with the requested information, sign it and send a written notice of cancellation via PEC a fwgestionedisattivazioni@pec.fastweb.com, or by means of recommended return, at the following address, taking care, in both cases, to attach a photocopy of yours identity card valid.


FASTWEB SpA - P.O. Box 126 - 20092 Cinisello Balsamo (MI)

However, keep in mind that the right of withdrawal does not exempt you from sending any equipment that have been provided to you by the manager on loan for use. If you do not, in fact, you could still face the payment of penalties and other ancillary costs.


I would also like to point out that, as well as as I have just explained to you, you can exercise the right of withdrawal on your Fastweb account within the first 14 days of activation. phone, calling the number 192 193, or that of the manager's customer service, and exposing your needs to the operator with whom you will find yourself talking.

How to disable Fastweb by switching to another operator

You are interested in understanding how to disable Fastweb because you mean switch to another operator? In this case, I inform you that to succeed in your intent you simply have to get in touch with the new manager and start the signing of a new contract. In fact, the new provider will take care of doing everything.

If you still don't know which operator to turn to as an alternative and / or which offer to activate, you can help you choose by reading my article on landline phone offers and my post on the best offers for Internet at home.

Also keep in mind that before contacting the new operator you will need to get the migration code of your Fastweb account. In case you don't know what it is, I inform you that it is an alphanumeric code consisting of 7-18 characters, which allows the telephone line to be uniquely identified and which, in fact, is used to authorize the passage from one operator to another. For more details, you can check out my specific guide on how to verify the migration code.


In the specific case of Fastweb, you can find the migration code by taking a look at the Fattura, in correspondence with the personal data of the user. You can also obtain the code in question by calling the number 192 193, which is that of the manager's customer service, and exposing your need to the operator with whom you will find yourself talking, or through theFastweb customer area accessible online.


Once you have identified the telephone offer of your interest and after having found the migration code, then contact the new operator, communicate the chosen plan to the latter, provide your data and the aforementioned migration code. Subsequently, you will receive the documentation relating to the new user by email and / or by traditional mail and you may also be asked to sign some of the documents received and send them back.

Afterwards, all you have to do is wait for the two companies involved to complete the process of transferring your line, an operation which, according to current legislation, should conclude us. within 10 working days. Sometimes, however, the processing times can be extended by another 10-15 days for technical reasons.

After deactivation, remember that you will have to pay Fastweb the deactivation costs foreseen by your contract and that you will have to carry out the return of equipment that may have been provided to you on loan for use, in order to avoid facing the payment of any penalties.

Costs of withdrawal and return of equipment

As I had anticipated in the previous lines, deactivating Fastweb is an operation that may involve having to support Costi. More precisely, as regards the discontinuation of the service, at the time of writing this guide the amount to be paid is equal to 29,95 euros (VAT included).

Furthermore, if the withdrawal from the contract takes place in advance, i.e. before the expiry of the 24 months envisaged as a contractual obligation, it may be necessary to add any refunds for discounts and special bonuses which has been used.

In any case, considering that the costs for deactivating Fastweb may be subject to variations, to stay up to date on this matter, I suggest you visit the page of the operator's website dedicated to transparency, contractual management and privacy.

As regards the return of equipmentinstead, remember to send modems and other devices to Fastweb no later than 45 days from the termination of the contract. If not, you will have to bear the non-return costs, which currently amount to 50,00 €. For more details, however, I recommend that you consult the constraints set out in your contract.

However, know that Fastweb itself tells you how to return the equipment and that usually the shipment must be made via the city post office. If Fastweb does not provide you with information, I suggest you get in touch with the operator's customer service by calling the number 192 193, and ask the operator with whom you will find yourself talking for information on how to proceed. For more details, refer to my guide specifically dedicated to how to deliver the Fastweb modem.

How to disable Fastweb mobile

You have a SIM from the famous carrier and would therefore like me to explain to you too how to disable Fastweb mobile? No sooner said than done. In this chapter, in fact, you will find all the information you need to proceed in this direction.

If you want to deactivate your Fastweb mobile line with the intent of switch to another operator, what you have to do is ask the new manager to carry out the portability of your number. If you still don't have very clear ideas about which competition plan to turn to, you can consult my guide dedicated to offers for mobile telephony.

Usually, to do this it is not necessary to incur any deactivation costs, except for cases in which there is a binding contact for a certain period of time (eg 12 months) or linked to the purchase of a device.

In the above circumstances, you are required to return the sums calculated on the basis of bonuses and discounts used plus any remaining installments to redeem the device combined with the offer. For more information in this regard, I suggest you consult the general terms and conditions regarding the Fastweb mobile line and the service charter.

If, on the other hand, you wish turn off completely your user, you must fill in a written request with the personal data of the line holder, with the reason for which you intend to terminate the service and with your alternative address. Everything must be sent via recommended return, together with a photocopy of yours identity card valid, at the address below.

FASTWEB SpA - P.O. Box 126 - 20092 Cinisello Balsamo (MI)

Once Fastweb has received your request, you will be contacted by the operator's customer service and you will be asked to confirm your intentions to terminate the service.

In case of dubbi or problem

Have you followed my directions in detail but there is still something about how to proceed to deactivate Fastweb that is not clear to you or have you had problems in the course of work and do not know how to solve? Under the circumstances, the best suggestion I can offer you is without a doubt to get in touch with the customer care operator.

To do this, just do one call to the number 192 193 or you can choose to contact Fastweb online, through the appropriate section attached to the customer area accessible via the Web. If you prefer, you can also take advantage of the social networks, by contacting the official Facebook page or by writing to the relevant Twitter account. For all the details of the case, I refer you to reading my guide specifically dedicated to how to talk to a Fastweb operator.

In addition to the way I have just indicated, you can receive the support you need in a way live, trying to see if you can dispel your doubts and / or solve your difficulties through the section dedicated to assistance on the website of the operator or, again, by contacting the Fastweb forum.

How to disable Fastweb

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