Before getting to the heart of this tutorial and show you in detail how to disable Amazon Prime Video, it is necessary to make a necessary premise explaining what this procedure entails.
In fact, you must know that to cancel your Prime Video subscription, it is necessary to disable the automatic renewal of Amazon Prime, the subscription service (3,99 euros / month or 36 euros / year) which in addition to allowing you to have free shipping on many products purchased on Amazon and to access the offers of the day in advance (30 minutes earlier than normal customers), it allows you to take advantage of additional services, such as Prime Music, Twitch Prime and many more, including Amazon Prime Video.
Therefore, if your intention is to cancel Prime Video, you must necessarily deactivate Amazon Prime thus losing all the benefits included in your subscription. If you are convinced of your choice, all you have to do is follow the procedure indicated in the next paragraphs.
Disable Amazon Prime Video from your computer
Disable Amazon Prime Video from your computer it's a quick and easy procedure. All you need to do is go to your Amazon account settings and turn off Amazon Prime auto-renewal (before the next renewal date).
To proceed, start the browser you usually use to surf the Internet, connected to the Amazon main page, linger with the mouse pointer on the item Account e list and press pulsating Log in. On the newly opened page, enter your account login details in the fields Email address or mobile number e Password and click on the button Log in.
Now, tap on the item Account e list, click sull'opzione Premium and, in the new screen that appears, locate the option Next payment present in the sidebar on the left to check the date of the next renewal of your subscription.
Then scroll down the page and click on the item Don't Continue - Waive Prime Benefits visible nel box Subscription management and click on the button End my benefits, then confirm your intention by choosing the option Cancel subscription twice in a row and that's it.
It will be useful to know that by deactivating the automatic renewal of your subscription, you can continue to enjoy the benefits of Amazon Prime (including access to Prime Video content) until the expiration date of the same. Furthermore, if you change your mind, you can reactivate the automatic renewal of your Amazon Prime subscription at any time. To do this, select the item Account e list, scegli l'opzione Premium and, on the new page, click on the button Continue registration present in the sidebar on the left.
How do you say? Are you still not convinced to deactivate your subscription and would like to think about it a few more days? In this case, if the next renewal date is not forthcoming, access the section Premium, scroll down the page, locate the box Subscription management and press on the item Notify me before the next renewal. By doing so, 3 days before the subscription renewal date you will be notified by email of the upcoming automatic renewal and you can choose whether to continue to take advantage of the Prime benefits or to deactivate the subscription by following the instructions I have given you a moment ago.
It should be noted that, if you have activated the annual payment, in addition to completely deactivating the subscription to Amazon Prime, you can also consider the idea of changing the payment frequency, setting the monthly renewal that would allow you to manage your subscription. monthly. By doing so, you can choose to keep Amazon Prime active only in the months of your interest.
To activate the monthly subscription to Amazon Prime, all you have to do is click on the item Account e list, choose the option Premium and press on the item Annual present under the option Change the duration of your subscription. Then click on the item Monthly, by pressing the button Switch to Prime (monthly) And that's it.
Deactivate Amazon Prime Video from smartphones and tablets
It was preferred disable Amazon Prime Video from smartphones and tablets, you must proceed from the official Amazon application for Android or iOS: after downloading the latter from the store of your device and starting it, tap the button Log in, inseerisci i tuoi dati nei campi Email (phone for mobile account) e Password and firstly your pulse Log in, to enter the Amazon account with which you activated Amazon Prime.
Now, tap the button ≡ located at the top left, choose the option My Account from the menu that appears and, in the newly opened page, choose the option Prime Membership present nella sezione Account settings. Then locate the box Subscription management and tap on the item Don't Continue - Waive Prime Benefits, then press the button End my benefits (o Remind me later to postpone the deactivation to 3 days before the subscription renewal date) and confirm your intention by tapping the button Cancel subscription.
To complete the operation and deactivate the automatic renewal of Amazon Prime and, consequently, of Amazon Prime Video, press for the last time on the option Cancel subscription And that's it. Again, you can deactivate your subscription at any time by continuing to enjoy your benefits until the next renewal date indicated in the section Information about your subscription present in the Amazon Prime management screen.
If you change your mind, you can reactivate your subscription by tapping the button ≡, choosing the options My Account e Prime Membership e premendo sul pulsating Continue registration. If, on the other hand, you prefer to change the payment frequency from annual to monthly rather than completely deactivating Amazon Prime, in the section Prime Membership, tap on the item Annual present under the option Subscription plan, put the check mark next to the item Monthly e fai tap sul pulsating Switch to Prime (monthly).
In case of problems
Are you experiencing issues that prevent you from disabling Amazon Prime automatic renewal? In this case, if even following the instructions I have given you in the previous paragraphs you have not succeeded in your intent, I advise you to contact the Amazon customer service.
If you prefer to proceed from a computer, connected to the Amazon main page, log in to your account (if necessary) and click on the option Help visible at the bottom of the page, in the column Need help?. In the new screen that appears, locate the section Check out our help pages, scegli l'opzione Further information? and click on your voice Contact us.
Adesso, premium pulsating Prime and more, select the opzioni Amazon Prime e Cancel Amazon Prime Membership process i menu to tendin Select an issue e Select the details of the problem and choose the contact method you prefer by clicking on one of the options available between Email, Telephone e Chat.
In the first case, put the check mark next to the option Cancel my Amazon Prime subscription and click on the button Send, to automatically send a message requesting the deactivation of your subscription, otherwise select the option Send an email, describe the problem you encountered in the field Enter more information and click on the button Send.
If, on the other hand, you have chosen to contact Amazon by phone, enter yours telephone number in the ready field and the pulsating prize call me now to have Amazon call you and receive telephone support from a real-life operator. Do you prefer to receive assistance via chat? If so, select the option Chat, enter your request in the field How can I help you today? and click on the button Start chat, to start the chat. In this regard, you may find useful my guides on how to be called by Amazon and how to contact Amazon in chat.
If you do not have a computer available, it will be useful to know that you can also contact Amazon from smartphones and tablets using the official app of the famous online shopping service for Android or iOS). After launching it and logging into your account, tap the button ≡ located at the top left and select the option Costumer Services give the menu to compare.
In the new screen that appears, tap on the item Contact us and select the option of your interest between Contact customer service via email o Call customer service, then choose your options My Account, Amazon Prime e Unsubscribe from Prime to indicate the topic for which you are requesting assistance.
Insertion, quindi, il tuo messaggio nel campo Provide more information and press pulsating Send email if you have chosen to contact Amazon by email, otherwise enter your phone number in the field Your number e fai tap sul pulsating call me now to speak with a real person to whom you can describe the problem encountered.How to disable Amazon Prime Video